Privacy Policy

Boot Shell Private Limited ("BootShell Safety", "we", "us"), CIN U74101DL2025PTC441811, with its principal place of business at 244, Shri Ram Road, MIE Part A, Bahadurgarh, Jhajjar, Haryana – 124507, respects your privacy. This policy explains what information we collect when you use bootshellsafety.com and how we use it, in line with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Sensitive Personal Data or Information) Rules, 2011, and the Consumer Protection (E-Commerce) Rules, 2020.

Information we collect

• Account details: name, email, phone number, and GSTIN (if provided).
• Order details: shipping address, items purchased, and payment method.
• Payment information: card/UPI details are processed directly by our payment partner (Razorpay) — we never store your card or bank details on our servers.
• Cart and wishlist contents — stored locally in your browser as a guest, or against your account once you sign in.

How we use your information

• To process and deliver your orders, and to send order/shipping updates.
• To generate GST-compliant invoices.
• To respond to support, bulk-order and return requests you submit to us.
• To send newsletter updates, only if you've opted in.

Cookies

We use strictly necessary cookies/local storage to keep you signed in and to remember your cart. We do not use third-party advertising or tracking cookies. See our cookie banner for more.

Data sharing

We share order and shipping details only with the courier partner fulfilling your delivery and with Razorpay for payment processing. We do not sell your personal data to third parties.

Data retention & security

Order and invoice records are retained as required under applicable GST and tax law. Account data is retained until you request deletion. We apply reasonable technical and organisational security practices to protect your data, consistent with the IT (Reasonable Security Practices) Rules, 2011.

Your rights

You can request a copy, correction, or deletion of your personal data by writing to the Grievance Officer below.

The Grievance Officer above also acts as our Nodal Officer for coordination with law enforcement and regulatory authorities under the Consumer Protection (E-Commerce) Rules, 2020.